Return & Refund Policy

We value customer satisfaction and want you to have a positive shopping experience. Please review our return and refund policy below carefully. 1. Return Period • You may request a return or exchange within 14 days of receiving your order. • Requests made after 14 days will not be accepted. 2. Return Eligibility To be eligible for a return, the following conditions must be met: • The item must be unused and in its original condition • The item must not be damaged, dirty, or altered • Original packaging must be included (if applicable) • Clear photos or videos must be provided to show the issue (if any) 3. Non-Returnable Items We do not accept returns in the following cases: • Change of mind after receiving the product • Incorrect size, color, or variant selected by the customer • Damage caused by improper use or handling • Normal wear and tear Please ensure you select the correct size and product details before placing your order. 4. Damaged or Defective Items If you receive an item that is: • Damaged • Defective • Not as described Please contact us within 48 hours of delivery and provide clear photos or videos. We will offer one of the following solutions: • A free replacement • Or a full refund, depending on the situation 5. Shipping Delays • Shipping times are estimated and may vary due to factors beyond our control. • Refunds will not be issued for minor shipping delays. • If your order has not arrived within 30 days, you may request a refund or reshipment. 6. Return Process • Once your return request is approved, we will provide return instructions. • Customers are responsible for return shipping costs unless the issue was caused by our error. • If the mistake is on our side, we will cover all return shipping costs. 7. Refund Processing • Refunds will be issued to the original payment method. • Please allow 5–10 business days for the refund to be processed, depending on your payment provider. 8. Chargebacks & Disputes We kindly ask customers to contact us first before opening a chargeback or dispute. We are always happy to resolve issues quickly and fairly. ⸻ Contact Us If you have any questions or concerns, please contact us through our Contact Us page or via the email address listed on our website. Our support team typically responds within 24–48 hours. ⸻ Important Note (for your protection) This policy is designed to: • Reduce chargebacks • Protect both the customer and the business • Comply with payment processor requirements